Refunds & cancellation

This Policy is issued by FushaLoop. FushaLoop uses recurring subscriptions, but canceling should be simple and billing should never be a trap.

• Monthly and annual plans renew automatically until canceled.
• You can cancel online from the billing portal.
• Canceling stops the next renewal and ordinarily leaves Pro active through the paid period.
• Your first paid subscription is covered by a 14-day refund window.
• Duplicate, unauthorized, or incorrect charges receive prompt investigation.

The monthly plan renews each month. The annual plan renews each year. Stripe charges the payment method associated with your subscription at the price, billing period, currency, and applicable tax shown at Checkout unless you cancel before renewal.

Checkout and the purchase confirmation identify the plan and recurring charge. If FushaLoop changes your recurring price, we will provide advance notice required by applicable law and explain how to cancel before the new price applies.

1. Sign in to FushaLoop.
2. Open My review.
3. Select Manage billing in the membership area.
4. Use Stripe’s billing portal to cancel the subscription.

The portal shows when paid access will end. We do not require a phone call, retention chat, or questionnaire. If you cannot access your account or portal, email support@fushaloop.com from the account email and state that you want to cancel. We will not delay cancellation to present another offer.

Deleting an account and canceling a subscription are separate actions. Cancel Pro before requesting account deletion, or ask support to handle both in the same message.

You may request a full refund within 14 calendar days after your first FushaLoop Pro charge, whether you selected monthly or annual billing.

This first-purchase window is intended to let a genuine learner evaluate the paid curriculum and speaking workflow. We may deny a request involving payment fraud, automated or abusive use, repeated account creation to obtain refunds, or a prior first-purchase refund for the same person or payment method. This limitation does not affect rights provided by law.

A refund ends Pro access when it is processed. Your free account and eligible Unit 1 history can remain unless you separately request deletion.

Monthly renewals

Monthly renewal charges are generally non-refundable once a new monthly period begins. Cancel before the renewal date to prevent the next charge. We will still correct a duplicate, unauthorized, technically erroneous, or legally refundable charge.

Annual renewals

If you did not intend an annual renewal, contact us within seven calendar days after the renewal charge. We will generally refund the annual renewal when there has been no substantial Pro use after renewal. Opening the site or reviewing billing information alone is not substantial use.

Promotions and price changes

A promotional or grandfathered price applies only under the conditions presented with that offer. A requested refund does not preserve an expired promotional price. If a price change was charged without legally required notice, contact us for correction.

Email support promptly if you see a duplicate charge, the wrong plan or amount, a charge after effective cancellation, or a transaction you did not authorize. Include the account email, charge date, amount, and the last four digits shown on the receipt if available. Never email a full card number or security code.

We will investigate with Stripe and correct confirmed billing errors. We may ask you to secure your email account or payment method if account access appears compromised.

Short maintenance periods, a temporarily unavailable transcription provider, an unsupported browser, or individual transcription errors do not ordinarily qualify for a refund because typed practice and other curriculum features may remain available.

If a widespread FushaLoop failure prevents meaningful use of the paid service for an extended period, we may provide a credit, extend access, or issue a proportional refund. The remedy will reflect the duration, affected features, and applicable law.

Send refund requests to support@fushaloop.com from the email connected to your FushaLoop account. State the charge date and reason for the request.

We aim to respond within five business days. Approved refunds are sent to the original payment method through Stripe. Banks and card networks commonly take an additional 5–10 business days to display a refund, and timing can vary by country or institution.

This Policy does not reduce cooling-off, withdrawal, refund, cancellation, warranty, or other consumer rights that apply where you live. If applicable law provides a longer period or a different remedy, that law controls.

We may update this Policy for future purchases. The version presented when you purchase or renew governs that transaction unless applicable law requires otherwise. Material changes to an existing automatic-renewal arrangement will receive the notice required by law.